Terms & Conditions cita66 — Wagering Platform Guidelines

To register and use cita66 services, you must meet the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration.
• Be a Malaysian citizen or permanent resident currently located within Malaysia.
• Not prohibited from participating in wagering activities by any legal, court, or relevant authority order.
• Not having had a previous cita66 account closed due to fraud, breach of terms, or unlawful conduct.
• Register using accurate, current, and verifiable personal information.

Cita66 reserves the right to request identity verification documents at any time, including a copy of your national identity card (MyKad), bank statement, or other supporting documents deemed necessary. Failure to submit the required documents within the specified timeframe may result in temporary account suspension.

Each individual is only permitted to hold one account only at cita66. Multiple account registrations by the same individual — whether using different names, phone numbers, IP addresses, or payment methods — are considered a serious violation and may result in all associated accounts being closed without a refund.

Your cita66 account is personal and may not be shared, transferred, or used by any other party. You are fully responsible for all activities that occur under your account, including any transactions or bets placed.

You agree to:

• Keep your password and account login credentials confidential.
• Notify cita66 immediately if you suspect any unauthorized access to your account.
• Not using the account for money laundering or any other illegal activity.
• Not using automation software, bots, scripts, or any technology designed to exploit the cita66 system.
• Ensure all registered personal information is accurate and updated whenever changes occur.

All deposits and withdrawals on cita66 are processed in Malaysian Ringgit (MYR). Our platform supports instant bank transfers via Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank, as well as payments via Touch 'n Go eWallet.

Deposit Policy:

• Minimum deposit: MYR 20 per transaction.
• Funds are typically credited to your account within seconds after payment confirmation by the bank.
• Cita66 does not charge any processing fees for deposits.
• Deposits must come from a payment method registered in the member's own name — third-party deposits are not accepted.

Withdrawal Policy:

• Minimum withdrawal: MYR 50 per request.
• Withdrawal requests are processed within 15 minutes to two hours for KYC-verified accounts.
• KYC verification is only required once, at the time of your first withdrawal request.
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as your cita66 account.
• Cita66 reserves the right to place withdrawals on hold for security review purposes when necessary, with notification provided to the member.

Cita66 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and enhanced odds offers. Each bonus is subject to specific terms and conditions as stated on the relevant promotions page.

The general terms applicable to all cita66 bonuses are as follows:

• Bonuses may not be withdrawn as cash until rollover requirements have been fully met.
• The rollover requirement (wagering multiplier) for each bonus is clearly stated in the relevant promotion terms.
• Bets placed on excluded games will not count towards the rollover requirements.
• Each promotion has a stated validity period — bonuses not used within that period will expire automatically.
• Each member is entitled to each type of promotion once only, unless otherwise stated.
• Cita66 reserves the right to void bonuses and wins obtained through system exploitation or promotion abuse.

Cita66 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. However, any bonus already received and currently in the process of meeting its rollover requirement will be honoured until the stipulated expiry date.

All bets placed on the cita66 platform are final once confirmed by the system. You are responsible for ensuring that your bet details — including bet type, amount, and selection — are correct before confirming the transaction.

Regarding sports betting results:

• Results are based on official sources from the tournament organiser or recognised sports body.
• Overtime, penalties, and extra time are factored in based on the selected wagering type.
• Postponed or cancelled matches will be settled in accordance with the specific sports rules applicable.
• Cita66 reserves the right to void bets in the event of a significant technical error in odds display.

For casino games and number games, a certified and independently audited RNG (Random Number Generator) is used to ensure fairness in every game round. Live Casino game outcomes are determined by real dealers and monitored by tamper-proof recording systems.

Cita66 maintains a zero-tolerance policy against all forms of fraud, money laundering, or system exploitation. The following activities are strictly prohibited on the cita66 platform:

• Opening multiple accounts to manipulate bonuses or promotions.
• Using false information or another person's identity during registration.
• Money laundering through repeated deposits and withdrawals.
• Using software or bots to automate betting or exploit system vulnerabilities.
• Collusion between players to manipulate live table game results.
• Any attempt to hack, disrupt, or damage cita66's technical infrastructure.

You may close your cita66 account at any time by contacting our support team via live chat or email. Before closure, ensure all bonus rollover requirements have been met and there are no outstanding active bets.

Cita66 reserves the right to close or suspend a member's account under the following circumstances:

• Violation of any section within these Terms and Conditions.
• Suspicion or detection of fraudulent activity or unlawful conduct.
• Failure to submit identity verification documents within the specified timeframe.
• Request from relevant legal authorities or regulatory bodies.
• Account inactive for more than 12 consecutive months.

In the event of closure due to a terms violation, cita66 reserves the right to withhold any remaining balance as compensation for losses incurred by the platform. In the case of closure at the member's request or due to account inactivity, any valid balance will be returned upon completion of the verification process.

Cita66 provides its wagering platform on an "as-is" basis. While we strive to keep the platform running smoothly at all times, we cannot guarantee a fully uninterrupted service.

Cita66 is not responsible for:

• Losses arising from technical disruptions, internet outages, or hardware failures on the user's end.
• Losses arising from unauthorised access to your account by a third party due to your own negligence.
• Actions or decisions made based on information displayed on the platform during a temporary technical error.
• Any taxes, duties, or financial obligations arising from your winnings are your personal responsibility.

Cita66's maximum liability in any situation is limited to the actual deposit amount you have made to the platform in the 30 days preceding the relevant incident.

Cita66 takes the protection of your personal data seriously. All information you provide during registration and platform use is protected by 256-bit SSL encryption and stored on secure servers that comply with international security standards.

The information we collect includes full name, identification card number, phone number, email address, bank account details, and platform usage data. This information is used for the purposes of:

• Identity verification and fraud prevention.
• Processing of deposit and withdrawal transactions.
• Sending service communications and promotions (with the option to unsubscribe).
• Compliance with legal and regulatory requirements.

Cita66 does not sell or rent your personal data to third parties for marketing purposes. For more information, please refer to our Privacy Policy in full.

Cita66 is committed to the principles of responsible gaming. We believe that wagering should be a source of fun and entertainment, not a cause of stress or financial hardship. We provide a range of tools to help you manage your wagering activity wisely.

Responsible gaming tools available at cita66:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on your own budget.
• Betting Limit: Set a maximum betting amount per gaming session.
• Loss Limit: Set a maximum loss limit for any time period of your choosing.
• Temporary Break: Temporarily suspend account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently suspend platform access or suspend it for a minimum period of six months.

If you feel that betting is starting to negatively affect your life or your loved ones, please use the self-exclusion tools provided or contact our support team for assistance. For more information, visit the Responsible Gaming .

If you have any complaints or disputes regarding your account, transactions, or game results, please follow the procedure below:

• Step 1: Contact the cita66 customer support team via live chat or email at [email protected] with full details of your complaint.
• Step 2: Our team will review complaints within two business days and provide an initial response.
• Step 3: If a case requires further investigation, the full resolution process may take up to 14 business days.
• Step 4: cita66's final decision is binding on all parties involved.

These Terms & Conditions are governed by the laws applicable in cita66's operating jurisdiction. Any disputes that cannot be resolved internally will be referred to the appropriate regulatory body or arbitration in accordance with the relevant laws.

Cita66 reserves the right to update, amend, or replace any part of these Terms & Conditions at any time. Any material changes will be communicated to members via:

• In-platform notification upon your next login.
• Email to the address registered on the member's account.
• Notice on the cita66 homepage at least seven days before the amendment takes effect.

Continued use of the cita66 platform after an amendment's effective date constitutes full acceptance of the updated terms. If you do not agree with the changes, you must stop using the platform and close your account before the effective date.